Communications Compliance — Verbal SMS Consent

Overview

• Use case: Transactional appointment notifications and reminders; no marketing messages are sent via this program.
• Applies to calls handled by our AI assistant or human staff and covers consent capture, storage, and keyword responses.

Verbal Opt‑In Script (read verbatim)

"Before we proceed, may we send you SMS appointment notifications from Dialux AI for your upcoming visits?
Message and data rates may apply. Message frequency may vary based on your appointments.
Reply STOP to cancel at any time. Reply HELP for help.
You can read our Privacy Policy at https://diallux-ai.site/privacy.html and our Terms at https://diallux-ai.site/terms.html.
Do you consent to receive these SMS messages?"

This script includes brand name, use case, rates notice, frequency, STOP/HELP, and links, as required for all opt‑in methods.

How Consent Is Collected

1. Channel: Consent is obtained during a live phone call handled by our AI assistant or a trained human agent.
2. Prompt: The agent reads the script above in full, without modification.
3. Affirmative response: The consumer must provide a clear "Yes" (or equivalent affirmative phrase); no pre‑checked boxes or implied consent.
4. Recording and logs: The call is recorded when permitted by law and a timestamped consent event is stored with caller ID, date/time, agent identifier, and script version.
5. First message: The first post‑consent SMS includes the key CTIA disclosures if not already delivered in writing.

For verbal consent, reviewers require documentation of the flow and proof of the script used; this section provides that evidence.

First Message After Consent

"Dialux appointment alerts enabled. Msg&Data rates may apply. Freq varies.
Text STOP to cancel, HELP for help. Privacy: diallux-ai.site/privacy.html Terms: diallux-ai.site/terms.html."

This initial message reiterates the disclosures when the consumer first receives SMS from the program.

Keyword Handling (Automated)

STOP (and equivalents)

"You are unsubscribed from Dialux appointment alerts. No more messages will be sent.
Reply START to re-subscribe. For help, reply HELP or email support@diallux-ai.site."

HELP

"Dialux appointment alerts help: support@diallux-ai.site.
Msg&Data rates may apply. Freq varies. Text STOP to cancel."

• Recognized opt‑out words include common variants (e.g., STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT), and are honored immediately.
• Opt‑out and HELP processing is active 24/7 and does not require agent intervention.

These responses conform to the industry keyword standards and ensure immediate opt‑out handling.

Brand and Identity

• Program name: Dialux AI — transactional appointment alerts only.
• Website: https://diallux-ai.site with visible About, Contact, Privacy, and Terms pages.
• Email domain: @diallux-ai.site for support and program communications.
• If a different legal name appears on invoices, Dialux AI is the customer‑facing brand; the website and email reflect the brand consumers interact with.

This section aligns business name, website, and email domains, and explains any naming differences as required.

Policies

• Privacy Policy: https://diallux-ai.site/privacy.html
• Terms of Service: https://diallux-ai.site/terms.html
• Notice: "We do not share or sell mobile numbers with third parties for promotional or marketing purposes."

Policies are hyperlinked and include the carrier‑required non‑sharing statement for mobile information.

Consent Records and Audit

• For each consent, the system stores: caller ID, date/time, agent/AI identifier, script version, and consent answer.
• If available and lawful, call recordings are retained for audit and can be produced upon request.
• Revoked consent is immediately enforced and logged with timestamp and channel.

Maintaining durable consent records supports verification reviews and downstream audits.

Support

For any messaging or opt‑in questions, contact support@diallux-ai.site.